The Benji Couture Shipping Policy explains how we process and deliver our handcrafted Moroccan garments, including caftans, djellabas, and traditional clothing, to customers in Morocco and worldwide.
We offer nationwide delivery within Morocco through Ozon Express and international shipping through DHL Express, ensuring reliable and secure delivery of every order.
This page provides important information regarding order processing, shipping methods, delivery times, and international shipping procedures.
Overview
At Benji Couture, every garment is carefully handcrafted using traditional Moroccan craftsmanship and attention to detail.
Because our pieces are handmade and prepared with care, each order is processed individually to ensure the highest quality and safe delivery.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Methods
Benji Couture currently works with the following trusted shipping partners:
Ozon Express
Used for deliveries within Morocco through their nationwide logistics network.
DHL Express
Used for international shipments outside Morocco, providing secure and trackable worldwide delivery.
The shipping carrier used depends on the delivery destination.
Order Processing
Orders placed through our website are first reviewed and confirmed before shipment.
Processing time may vary depending on product availability, order volume, and seasonal demand.
Typical preparation times:
• 1–3 business days for ready-to-ship items
• 3–7 business days during high demand periods (such as Ramadan or Eid collections)
Once the order has been prepared, it will be handed over to the selected shipping carrier.
Customers may receive confirmation once their order has been shipped.
Order Confirmation
For certain orders, especially international orders, our team may contact the customer to confirm:
• Delivery address
• Phone number
• Shipping fees for international shipments
Orders may remain in pending confirmation status until these details are verified.
If we cannot confirm the order information, the order may be delayed or cancelled.
Shipping Within Morocco
For deliveries within Morocco, Benji Couture uses Ozon Express, a trusted Moroccan logistics provider specializing in nationwide delivery.
Shipping is available to most Moroccan cities through the Ozon Express distribution network.
Shipping costs are calculated automatically at checkout using the Ozon Express city-based delivery rates integrated into our website.
Delivery Time (Morocco)
Estimated delivery time after shipment:
• Major cities: 24 – 48 hours
• Other cities and regions: 48 – 96 hours
Delivery times may vary depending on:
• Destination city
• Logistics conditions
• Public holidays
• Weather conditions
Cash on Delivery (COD)
For orders within Morocco, Benji Couture offers Cash on Delivery (COD).
Payment is made directly to the delivery agent when the package arrives.
To ensure successful delivery, please make sure that:
• Someone is available at the delivery address
• The phone number provided is reachable
• The delivery address is accurate
Orders may be delayed or cancelled if delivery attempts repeatedly fail.
Shipping Rates (Morocco)
Shipping costs within Morocco are calculated automatically at checkout based on:
• Destination city
• Ozon Express delivery rates
The final shipping price is clearly displayed before completing the order.
Delivery Information
To ensure successful delivery, please verify the accuracy of the following information when placing an order:
• Full name
• Valid phone number
• Complete delivery address
• Correct city selection
Ozon Express may contact customers by phone to arrange or confirm delivery.
If delivery fails due to incorrect information or customer unavailability, additional delivery attempts or fees may apply.
Order Tracking
Once an order has been shipped, it will be handled by the selected shipping carrier depending on the destination.
For orders within Morocco, packages are delivered through Ozon Express.
For international orders, shipments are handled by DHL Express.
Customers may receive a tracking number once the shipment is dispatched.
Tracking information may take up to 24 hours to become active after the package is handed to the courier.
International shipments can be tracked on the DHL tracking page: https://www.dhl.com/global-en/home/tracking.html
If you need assistance tracking your order, please contact our support team.
International Shipping
Benji Couture offers international shipping worldwide through DHL Express.
Because international shipping costs vary depending on destination country, package weight, and dimensions, shipping fees are not calculated automatically at checkout.
After placing an international order:
- Our team reviews the order and calculates the DHL shipping cost
- The customer is contacted to confirm shipping fees and delivery details
- The order is shipped only after the customer confirms the shipping cost and completes payment
Estimated international delivery time:
• 5 – 10 business days depending on the destination country.
Delivery times may vary depending on customs procedures and destination country logistics.
Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges:
• Are determined by the destination country’s customs authority
• Are not included in the product price or shipping cost
Customers are responsible for paying any applicable customs duties or taxes required for delivery.
Shipping Restrictions
Due to logistics limitations, Benji Couture may not be able to ship to certain countries or remote regions.
If an order cannot be delivered to the selected destination, our team will contact the customer to arrange an alternative solution or cancel the order.
International Shipping Insurance
For international shipments sent through DHL Express, optional shipping insurance may be available to provide additional protection during transportation.
Shipping insurance may cover the order value in case the package is lost or damaged during transit.
Important information:
• Shipping insurance may involve additional fees depending on the value of the order
• The insurance option may be offered and confirmed with the customer before shipment
• If insurance is selected, the shipment will be declared at the insured value when handed over to DHL
If the customer chooses not to add shipping insurance, Benji Couture cannot guarantee compensation beyond the standard liability coverage provided by the shipping carrier.
In case of a delivery issue, our team will assist customers in communicating with the courier to help resolve the situation.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:
• Weather conditions
• Logistics disruptions
• Public holidays
• Customs clearance procedures
• High seasonal demand
Benji Couture is not responsible for delays caused by shipping carriers or customs authorities, but we will always do our best to assist customers if any issue arises.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us.
Email:
support@benjicouture.com
benji.couture.1@gmail.com
Our team will be happy to assist you.